Refund policy

Pawlo™ Refund & Return Policy

🐾 We want you and your pet to be 100% happy with every Pawlo order. If something isn't right, we've got you covered.

✅ Refund eligibility:

• Item arrived damaged or defective
• Wrong item received
• Item never arrived (after 30 business days)

⏰ Timeframe:

• Submit your refund request within 14 days of receiving your order

📩 How to request a refund:

• Email us at [your email] with your order number and a photo of the issue
• We'll respond within 1-2 business days

💰 Refund method:

• Approved refunds are processed back to your original payment method within 5-7 business days

❌ Non-refundable:

• Change of mind after shipping
• Items damaged by misuse